FAQ

We’ve assembled answers to all the questions that may arise about trading and managing your account

  • Registering and Trading
    Is trading with 2dots safe?

    We utilize state-of-the-art security measures in order to safeguard your funds and information. Your account is SSL (secure socket layer) encrypted, which means all your credit card payment information and personal details are 100% safe.

    Why can\’t I open an account?

    There can be several possible reasons for this problem. Please contact us via email, live chat or phone, and our first-class support team will examine and solve this problem for you.

    Do I need to install a software in order to trade with 2dots?

    2dots provides you with a web-based trading platform. No additional software or downloads needed. You can log in to your account and trade the markets directly on the platform 24/5.

    What do the rates displayed in the trading boxes stand for?

    The numbers showcased in the trading boxes are the current prices of the underlying assets. This rate is quoted based on our live market feed system and is accurate to within one-millionth of a second.

    Why do the market rates change before I place my trade?

    Asset rates quoted on the 2dots platform depend on live markets rates. These rates constantly fluctuate. The market fluctuations, forex rates, and other factors have a direct influence on the changing rates of the tradeable assets we offer. We\’re here to assist you in understanding these fluctuations and create your own strategy. Contact your account manager for further information.

    Why can\’t I trade on the platform?

    There can be several reasons why you are unable to open a position on the platform.

    1. You\’re trying to open a position out of trading hours. The trading hours are specified here.

    2. The investment amount you filled is higher than your available account funds.

    3. Your account is suspended. This can be due to failure to supply the required documentation or any fraudulent activity.

    For further information, please contact our Customer Support department via email, live chat or phone.

    What is the time zone shown on the trading platform?

    Our platform is set to GMT+0 and is automatically synchronized with all major global markets.

    Do I need to provide any documents before I start trading?

    For your security and in order to customize your trading to your personal needs, we require certain identification documents. The following documents must be sent within 5 days of registering:

    1. POI (PROOF OF IDENTITY)

    A Valid, Government issued ID (ID card, driver\’s license, passport)

    2. POR (PROOF OF RESIDENCY)

    Utility Bill (gas/electricity/phone bill, bank statement etc.) Please note: the POR document must have similar address to your billing address. Make sure it was issued in the last 3 months.

    3. CREDIT CARD VERIFICATION

    This is required only if you fund your account via credit/debit card. A scan of the credit/debit card used for funding your account – Front and Back. Front – Make sure your name, first 6 digits, last 4 digits and the expiry date are clearly visible. Back – Make sure your signature is clearly visible. It is advised to hide the CVV (3-digit code).

    *You can scan these documents or photograph them via mobile and upload them.

    ** The card scanned must be the same card used for funding your 2dots account.

    To upload documents simply:

    1. Log in to your trading account.

    2. Go to Verify my account.

    3. Upload your documents.

    You can also send your scanned documents to [email protected]

    Can I open more than one trading account with 2dots?

    It is highly advised to only have one active trading account at any given time. If, however, you wish to have additional accounts, please contact your account manager, and he will advise you on whether this is a possible solution for you or not.

    How do I close my trading account?

    In order to finalize and close your 2dots account, simply contact your account manager. Please note: if you received a trading bonus prior to your closure request, you will need to reach the required turnover in order to complete your request. For more info, please read our bonus terms and conditions.

  • Payment and Banking
    Does opening an account cost money?

    Opening an account with 2dots is free of charge. Once your account is created, you will need to fund it before you can trade the markets. We accept all major credit cards in addition to bank wire transfers. For more information regarding our available payment methods, please contact us.

    What currencies can I trade with?

    You can fund your account using USD, EUR, GBP, TRY, DKK, SEK, and NOK.

    What are the accepted payment methods I can use?

    You can fund your account and withdraw money via Credit/Debit card, Neteller, Giropay, Sofort Banking, Paysafecard or Bank Wire transfer. For info regarding additional payment methods please contact our Customer Support team.

    Why was my deposit declined?

    There can be several reasons why you are unable to complete your deposit:

    • 1. You did not fill the deposit form correctly.
    • 2. Your bank/credit firm needs to approve your transaction.
    • 3. Your credit/debit card is expired.
    • 4. You have insufficient funds.
    • 5. Your credit/debit card was reported stolen or lost.
    • 6. You\’re trying to deposit using a payment method we don\’t accept.

    If this problem persists, plz contact us via email, live chat or phone and we will do everything in our power to solve it.

    Where can I see my balance, equity and other account information?

    Your full account details, trade history, and all important account info are showcased on the trading platform for your convenience. Simply log in and click the Reports link located on the right-hand side.

    Do I get rewarded for referring a friend to 2dots?

    We encourage you to invite your friends and contacts to join our award-winning trading experience. You can enjoy a reward for every referral you bring, based on your referrals\’ active account status. For more details, please contact us.

    How long does it take for my withdrawal request to be processed?

    We run all the necessary security checks in our mandated protocols in order to make sure your withdrawals are 100% secure. We start the withdrawal process within 1 business day, and it takes 3-7 working days before you are credited with your funds via the same payment method you used in order to deposit.

    Can I withdraw funds directly to my credit/debit card?

    For regulatory reasons, 2dots can only process your original deposit amount back to your credit/debit card. Your profits will be sent to you via bank wire transfer.

    Can I cancel my withdrawal request?

    You have 24 hours to cancel your withdrawal.All you need to do is contact Support and the withdrawal amount will be credited back to your account within 24 hours.

    Withdrawal fee

    A service fee of 3.5% is charged on all other withdrawals. In the event that this percentage equals an amount of $30 or below, the trader will be charged a standard $30 withdrawal fee. The maximum service fee for a single withdrawal is capped at $3,500. Service fees for wire withdrawals will be charged to the beneficiary.

    Additionally, the commissions of wire withdrawals will be placed onto the beneficiary. Click here for a full description of withdrawal terms and methods.

    Profit clearance fee

    The profit clearance fee is determined by the total profit of the successful CFD/Forex trade. The fee details are as follows:

    • $250 or less = $1.50
    • $251 – $500 = $2.00
    • $501 – $1,000 = $3.00
    • $1,001 – $2,500 = $4.00
    • $2,501 or more = $5.00

    Maintenance fee

    The maintenance fee is a monthly account charge encompassing all services and features available for traders. Starting from the initial trade an investor executes, a monthly maintenance fee of $20.00 will be charged to a trading account on the last day of the month. If you begin trading after the 1st day of the month you will then be prorated for the remaining fees, in accordance with how many days remain in the month.

    Verification Fee

    The incomplete application fee is an account charge in the amount of $100.00 imposed on traders who didn\’t complete their account verification process (didn\’t send a government issued identification and proof of address). This fee will reoccur every 30 days from the initial deposit date, until the account verification process is fully verified.

    Dormant Fee

    If there hasn\’t been any trades executed in your account within 60 days, your account will be subject to a dormant account administrative fee of $50.00. The fees will be deducted from the account on the date of the 61st day and monthly onwards until you resume your account activity, or the balance reaches zero.

  • CFD AND FX TRADING
    What is a stop loss order?

    A stop loss order is a tool used to automatically close a CFD/FX position at a predetermined market price, thus reducing potential losses. Stop loss is a vital tool used to protect your funds and maintenance margin.

    What is a take profit order?

    A take profit order is a tool used to automatically close a CFD/FX position at a predetermined market price, locking in the profits before the trade goes in the opposite direction. Stop loss is the perfect tool for long-term traders who are not able to monitor the markets 24/5.

    What is an entry order?

    An entry order is a conditional order to buy or sell an underlying asset once it reaches your selected market price. The position will be automatically executed once the market price meets your selection.

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HOW TO WIN
THE CHALLENGE

Contest participation is absolutely free for all 2dots traders. Once your trading account has been funded, you immediately qualify for automatic entrance. The trader with the highest contest score wins. The contest score is compiled from the total amount of your closed trades multiplied by your account type weight.

Therefore, the more you’ll trade -
the greater your winning chances are!

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